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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Every time I've been to this facility I have received both professional and friendly staff. My whole family goes to this facility. Thank you for putting your patients at ease by hiring knowledgeable and professional people."

"I like Dr Friehling very much. I have already recommended her to my sister. The nurses there are super friendly and nice. They took very good care of me. I have small veins and it's hard to get an IV in me but, the nurse who took care of me got it first try. I was impressed."

"Like the saying, if it's not broke don't fix it. It's all good just the way it is!!!"



"Everyone was very caring, patient and professional. From the receptionist at check in to the nurses to discharge, each person introduced themselves to me. Thank you for your great work at the Endo Center."

"I have this procedure done every few years due to my condition. The facility and staff are always very attentive and kind"

"The staff and my doctor, Dr. Jane Freihling, actually make having a colonoscopy or endoscopy a pleasant procedure. The staff the anesthesiologist and all of the nurses involved made certain that I was comfortable and explained everything that was going to happen in full detail. I actually end up enjoying myself after the procedure is over because everyone is so welcoming and professional. dr. Jane Frieling is an amazing doctor. I feel very comfortable and secure knowing she has my doctor. She follows up and explains everything in a very calming manner. I would recommend the Endo center to everyone I know. Keep up the excellent work! Kudos to everyone for their commitment to excellence in customer service!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.